e-Commerce Client Success Manager

Published
10 avril 2020
Ville
Lyon, France
Category
Type de contrat
CDI  

Description

Revolutionize brands online business…

 In 2025, you will be able to refill your organic shampoo straight out of the shower by touching the wall.

Your next favorite sneakers will be guessed and delivered by cyber-birds.

Your coffee machine will automatically customize your coffee based on your mood.

 

Do you want to help brands make it a reality?

Hell yeah!

Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern     eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfillment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences. Scalefast has proven itself with global brands like L’Oréal, Sega, Maison Margiela and Flir.

We are now recruiting an enthusiastic, empathetic and assertive Client Success Manager to become our Client internal Champion!

Establish and nurture an outstanding trust relationship with our Client. What do they need to make the best use of our solutions? How do they feel about them? What will bring their store to the next level? You are the one able to lead them to online success!

The successful candidate has a solid experience in several areas of eCommerce.

Missions

What will I do?

Create and maintain an outstanding relationship with an enterprise level Client portfolio

Develop a successful eCommerce Strategy that will help them reach their true sales potential.

Lead strategic meetings and business reviews, and share tactical advice

Identify and pursue cross-sell & upsell opportunities to enable sales growth

Identify product and services improvements based on Client feedback

Coordinate with the Growth Specialist to provide tailored recommendations

Coordinate with the eCommerce Managers to promote events and promotions

Oversee Client adoption, training and use of our solutions

Manage your portfolio’s P&L

Profil

What do I look like?

I spent 5+ year in e-commerce agencies or alike as a consultant or an account manager for enterprise level Client

I have outstanding verbal and written communication skills

I have a broad knowledge of eCommerce and eMarketing

I am a proactive and tactful advisor

I am business savvy : I love learning about new business sectors and finding the killer strategy to be successful online.

I am a strategic thinker : I go beyond the Client’s expressed needs

I have worked with multi-cultural and multi-disciplinary professionals in the past

I have an entrepreneurial mindset and strong work ethic

I want to have the first personalized sneakers delivered by cyber-birds

Informations Pratiques

What I can expect…

Become part of a multi-cultural happy family

Be one of the first at our new Lyon office

Work with amazing brands

Get the opportunity to influence the future of our services and platform

Get healthy snacks all day

Participate to weekly team lunch and other events

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