Revolutionize brands online business…
In 2025, you will be able to refill your organic shampoo straight out of the shower by touching the wall.
Your next favorite sneakers will be guessed and delivered by cyber-birds.
Your coffee machine will automatically customize your coffee based on your mood.
Do you want to help brands make it a reality?
Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfillment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences. Scalefast has proven itself with global brands like L’Oréal, Sega, Logitech and Flir.
As part of the Client Success department, we are now recruiting an enthusiastic, empathetic and passionate e-Commerce Manager to onboard clients and help them roll-out their e-commerce strategy successfully!
Establish and nurture an outstanding trust relationship with our Clients and guide them through our onboarding process. Nurture the relationship post-launch helping them make the most out of their e-commerce business. Responsible for their online store success and quality, you are the client’s champion and its closest contact. What do they need to make the best use of our solution? How can they achieve their e-commerce strategic objectives in the day to day operations? What will bring their store to the next level? You are the one able to lead them to success!
The successful candidate has a solid experience managing online stores using best-in-class e-commerce CMS.
What will I do?
Create and maintain an outstanding relationship with enterprise-level Clients
Onboard new clients through the store creation and launch steps
Roll-out the eCommerce Strategy decided jointly with the Account Manager, Growth Specialist and Clients themselves
Create and follow client event and promotion calendar
Ensure the operational success of client events and promotions
Coordinate with the Growth Specialist to track event success and feedback to clients
Coordinate with Account Manager to implement an client expansion strategy
Lead weekly operational meetings and ensure follow-up with internal and external stakeholders
Work closely with the Project Manager to give proactive project visibility to clients
Coordinate with the Store Operators to ensure client training
Coordinate with the Store Operators to ensure event and promotion setup quality
Control the store quality and feedback to the technical team
What do I look like?
I spent 5+ year in e-commerce agencies or alike as a consultant or an e-commerce manager for enterprise-level Client
I am passionate about putting strategy into actions
I am driven by e-commerce performance and operational success
I am detail-oriented and quality driven
I have outstanding English verbal and written communication skills
I have a broad knowledge of e-commerce and eMarketing
I am a proactive and tactful advisor
I am organized and great at following-up through meeting minutes and pro-active client communication
I have worked with multi-cultural and multi-disciplinary professionals in the past
I have an entrepreneurial mindset and strong work ethic
I want to have the first personalized sneakers delivered by cyber-birds
What I can expect…
Become part of a multi-cultural happy family
Be one of the first at our new beautiful office in Lyon Confluence
Work with amazing brands
Get the opportunity to influence the future of our services and platform
Get healthy snacks all day
Participate to weekly team lunch and other events
Employee transportation benefits
Meal tickets (Tickets restaurants)